This guest blog has been provided by Kevin Sheridan, best-selling author and innovator in the field of Employee Engagement. Leaders in all industries are constantly wondering how to improve company culture. There are myriad benefits to achieving world-class culture, not the least of which are: higher profitability, improved customer service, enhanced talent attraction, and superior talent […]
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This guest blog has been provided by Kevin Sheridan, best-selling author and innovator in the field of Employee Engagement. Anyone who has ever worked directly with customers or clients knows that at times, people can be very demanding, ornery, and sometimes, downright nasty in their hostility. Employees often bear the brunt of customers’ anger about […]
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