Customer Support

We’ve Got Your Back!

Need Help? In support of our Vibe HCM suite of products, we provide personalized, hands-on support services. We strive to achieve a level of support excellence that exceeds our customer’s expectations and sets us apart.

We offer a range of support options to ensure we are effectively addressing each customer’s unique needs based on the complexity of their deployment and the scope of their workforce. Our knowledgeable customer support team is available to provide you with:

• Quick and courteous web, email and telephone support
• Personal communications with product experts
• Hands-on training/refresher sessions
• Enhanced technical support throughout the implementation process
• Access to user guides, Videos and related reference information

Client Relationship

For over 20 years we have been supporting our customer’s HCM projects. What this has taught us is no two businesses are the same.

To make sure your unique needs are addressed, we assign an experienced Client Success Manager to support you during your implementation and throughout your term with us.

In addition to a Client Success Manager, we assemble a diverse team of experienced professionals to support you at various stages of your client experience. Whether it is:

• Experienced business analysts and project managers supporting you during your implementation, OR
• Our business strategists working with your team post deployment to analyze metrics to optimize adoption and drive ROI.

The result we strive for is always the same: delighted clients and proven business value.

Nothing makes us happier than hearing the success stories of our customers. After all, that is why we do what we do.