VIBE HCM BUSINESS/QUALITY ANALYST

Department: Integrations & Research

Elkhart Indiana or Saskatoon Canada

Purpose

The Business / Quality Analyst will be assigned to a group within the Integrations & Research department: Enterprise Integrations or Interface Implementation. This role will be cross-trained as a Business Analyst and a Quality Analyst and may simultaneously be working projects in both areas. Business Analyst responsibilities for this position include compiling requirements gathering and documentation within Vibe HCM for new or custom client interfaces, as well as software fixes. The analyst will identify Subject Matter Experts (SMEs) and collaborate to uncover and document the SME’s knowledge as it pertains to the project at hand. The analyst works under the direction of the department Manager and will follow or adapt sound and repeatable processes and methodologies to support Vibe HCM business practice for documentation and business writing. Business Quality Analyst responsibilities encompass review and testing of software features, documentation and communication of software features and issues, and ultimately delivery of quality software and services.

 

Essential Duties and Responsibilities

  • Assist in requirement gathering sessions with the client (internal or external) and Third-Party Administrators (TPAs) to identify all functional requirements, while using a number of different forms of communication, including e-mail, group meetings, or phone calls

  • Evaluate/analyze interface precedent and existing client methodology, systems, and user needs

  • Educate stakeholders regarding the management process, including change management and data maintenance

  • Ensure turnover of business and functional requirements to appropriate stakeholders for the solution construction, development of tractability matrices, acceptance test plans, end user documentation, end user training, and the like

  • Participate in cost/time estimation activities and process improvement activities as requested

  • Report and track requirements project issues, dependencies, assumptions, and risks

  • Provide proactive and continuous communication to stakeholders regarding the status of the requirements process

  • Work within the Vibe HCM QA process and established standards and procedures for program design and testing; Create test cases and test data

  • Analyze and review requirement specifications and design documents and provide appropriate feedback geared towards improving overall functionality, client satisfaction and/or efficiencies

  • Document, track, and communicate test plans, test results, analysis, and unresolved problems

  • Develop SQL queries and reports from available client data to validate outcomes of testing

  • Support internal users

  • Review and contribute to software program documentation and software quality documentation

  • Clear and concise communication skills; ability to communicate with clients at all technical skill levels

  • Participate in other assigned projects

 

Qualifications

  • Bachelor’s degree in Business, Computer Science, Information Systems, or related field from an accredited college or university

  • One or more years of experience gathering business requirements or creating software documentation or product training in software environment strongly desired

  • Analytical Thinking: Approaches problems logically; Provides meaningful analysis through verbal and written presentations

  • Organizational Skills and Concern for Order: Keeps accurate records; Provides meaningful data for review

  • Initiative: Engaged and proactive; Takes appropriate action within minimal oversight

  • Agility and Time Management: Able to respond to changing priorities, demands, procedures and technology; Excellent organizational and time management skills to meet client needs

  • Intermediate to advanced knowledge of MS office

  • Familiarity using/testing/documenting HRIS and payroll software a plus

  • Familiarity with the Agile software development methodology a plus

 

Competencies for Success

  • Information Seeking: Gathers information systematically for a variety of sources; Gets out to see or touch the situation; Asks questions, looks for patterns, presses for answers

  • Analytical Thinking: Approaches problems logically; Provides meaningful analysis through verbal and written presentations

  • Communication: Effective and concise written communication targeted to specific audiences; Strong verbal communication and listening skills to ensure understanding

  • Organizational Skills and Concern for Order: Keeps accurate records; Provides meaningful data for review

  • Initiative: Engaged and proactive; Takes appropriate action with minimal oversight

  • Strong attention to detail, especially when working with large volumes of data

  • Agility and Time Management: Able to respond to changing priorities, demands, procedures and technology; Excellent organizational and time management skills to meet client needs

  • Learn and support ETL interface design by reviewing internal resources and participating in internal training program

  • Participate in team-based graphical data mapping design (ETL – Extract, Transform, Load) projects

  • Provide BA/QA support to assigned team

  • Create and maintain project documentation

  • Assist Interfaces support with ETL, BA or QC responsibilities

 

Work Environment and Physical Demands

The work environment and physical demands are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet to moderate in an office setting.

 The employee is frequently required to be in a stationary position and regularly use the computer keyboard and mouse and will view the computer monitor frequently. The employee is occasionally required to stand, walk and reach with hands. The employee is occasionally required to climb or balance, stoop, kneel or crouch. The employee may occasionally lift and/or move up to 10 pounds. 

Reasonable accommodations may be made to enable individuals to perform the essential job functions.

 Other duties will be assigned as the above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position.

Vibe HCM is an equal opportunity employer.

To apply for this position, please send cover letter along with your resume to jobs@vibehcm.com with the Job Number in the subject line.

Why You Want to Work Here:

  • Great company paid benefits: health/dental/vision

  • Company matched RSP

  • 3 weeks starting vacation

  • Flexible work schedule to meet a strong commitment to good work / life balance