Welcome to the premiere edition of the Your Vibe customer newsletter, your source for company updates, product information and customer success stories. As we enter 2019, we are happy to say that our business is strong and market reception to our HCM Engagement Platform announced last Fall, Vibe Essentials and Vibe Edge is energizing. In addition to the full HCM Engagement suite, we have customers using Vibe products for payroll, benefits, recruiting, onboarding, employee communications, performance management and more.
It is our goal to provide value for all our customers. We realize that your HCM objectives are unique, and your technology strategies reflect that uniqueness. Our end-to-end HCM Engagement platform is designed to meet your needs today while also providing a path to success as your organization experiences growth and change.
Over the last several months, the Vibe team has been reaching out to customers to gather feedback and discuss the challenges you are facing. Here’s what we learned:
Your feedback has been critical in defining our guiding principles and 2019 plans. Over the coming months, as we continue the Your Vibe communications program, we will highlight our progress. As always, feel free to contact me (firstname.lastname@example.org) with any insights, observations or success stories that you think will improve our mission.
Vibe HCM customers use our products to solve a variety of HCM and employee engagement challenges including payroll, benefits, recruiting, onboarding, employee communications, performance management and more. As many of you know, we released the first HCM Engagement platform in the Fall of 2018. Here’s a little background on our product direction and the additional value we can provide.
I am sure a lot of you can relate to the grey panel on the left, an environment where you have multiple products to support your broad HCM and employee engagement needs. This can be a confusing and inefficient experience for your employees, as they can be limited in the devices they use, maybe needing proprietary mobile apps that have limited functionality, and multiple support organizations from a variety of vendors. With this fragmented approach, adoption often suffers as users determine it isn’t worth the time to make the technology part of their day-to-day work life. As a result, the business impact is significantly minimized.
Contrast all this with an HCM Engagement Platform as depicted on the right. This approach is really all about the individual, what role they play in the organization and what things they need to do. Vibe HCM offers a personalized experience, branded to your company and centered around what your organization is trying to achieve from both a business and cultural perspective. Imagine messages from the CEO, peer recognition, pulse surveys, collaborative social tools and all the fundamental HR transactional delivery items delivered on one unified platform with one data set for reporting. You not only gain efficiencies, you are better positioned to impact strategic outcomes like employee satisfaction, engagement and retention.
If you’d like to see Vibe’s HCM Engagement platform in action, check out our Explainer Video, Beyond Transactions Webcast or contact Robin Vandeveer, VP of Customer Success at email@example.com.
Congratulations to the team at Church World Service for implementing the Vibe HCM platform to power their employee experience including recruitment, onboarding, core HR, and performance management.
Delivering an easy-to-use employee portal was critically important to CWS, as their employee base has varying levels of technical ability.
As you can see, they created a highly branded, personalized site that helps employees manage HR transactions, while also improving communication, collaboration and culture.
Working with the CWS team has been great. We love what they do, and love that we are helping them do it!
Vice President of Customer Success
We sat down with Ken Skinner, Senior Vice President of Services, to learn more about his vision for the Vibe HCM services organization and goals for improving the customer experience.
Now that you’ve been at Vibe for several months, what are your key objectives and initiatives to improve the customer experience?
After assessing our processes, we implemented a new support and services methodology and aligned personnel and leadership resources to better meet customer’s needs, including the implementation of new measurements and escalation processes. In this new model, team members have more defined individual roles that enable them to focus on delivering higher quality client interactions and an improved customer experience.
What changes can customers expect?
Our end game is to improve customer satisfaction, reduce implementation times and help customers get value form the system as soon as possible. While some of your usual contacts may change, customers will benefit from the efficiency of the new organization. With increased focus and expertise in each area of the customer journey, clients will achieve their objectives more quickly, all while leveraging best-practices through our proven methodology.
What else is on the horizon?
Our next area of focus will be automating more of our client-facing processes including ticketing, project status tracking, and resource scheduling. In addition, we are establishing a more focused learning culture and training program that will deepen knowledge and skills while also expanding employee’s understanding of other Vibe products and customer needs.
What results have you seen so far?
We received great feedback from both employees and customers on our new methodology and processes and there’s already been an improvement in satisfaction ratings. We appreciate the initial signs of success but realize our commitment to providing an amazing customer experience is ongoing and will always be the main focus of my attention.
Richard Rance has been a part of the Vibe HCM team since 2011 and truly embodies the Vibe spirit of teamwork and excellence. He works tirelessly in his role on the benefits implementations team to provide service and solutions our customers. Richard is a key player and during the busy benefits season he is the first one in and last one out to ensure all deadlines are met. He is described by his colleagues as “an awesome mentor who is able to see the big picture of the issue or project easily.” Aside from his role on the benefits team, Richard also jumps in and lends a hand resolving issues and helping with R&D. Richard spends his summers paddling on the river and volunteers his time outside work with the Saskatoon Canoe Club. Richard certainly exhibits Vibe’s core values, including helping to make those around him more successful.
Our Payroll Operations team recently gathered for breakfast to celebrate going “above and beyond” to complete early payroll processing to get ahead of some weather challenges!
Team members pictured include:
Front Row (L to R): Brooke Hummer, Brandi Lynch, Samantha Coburn
Back Row (L to R): Brittany Stewart, Alyssa Hobbs, Cassy Wood, Tiffany Batey, Michael Kurzhal, Julie Jackson, Tamara Kehoe
We make it easy for companies to not only automate HR transactions but also engage with all their employees through one unified platform. We partner with talent-driven businesses to elevate how they Connect. Manage. Engage. Inspire.
Relied on by over 1 million employees worldwide, the Vibe HCM platform delivers HR, Talent, Recruiting, Onboarding, Engagement, Analytics and Payroll.