Technical Support Specialist
Department: IT Operations
Location: Elkhart Indiana
The Technical Support Specialist functions as first level technical support and general help desk for all technical related issues of employees and clients.
Essential Duties and Responsibilities
Install, configure and maintain employee workstations; Place software into production by loading software into computer; entering necessary commands and establishing connections
Function as first level response to all employee and client technical inquires and problems; Perform client troubleshooting activities for problem resolution; Communicate escalated issues to manager
Perform upgrades to Vibe HCM workstations as required; Patch all software products used on Vibe HCM workstations
Maintain Vibe HCM hardware and software inventory lists
Maintain historical records by documenting hardware and software changes and revisions
Maintain client confidence and protects operations by keeping information confidential
Lead new hire technical orientation activities
Participate in annual security reviews and audits
Lead or participate in other assigned projects
Rotate On-Call duties as assigned
Associate’s Degree in Computer Science or related fields for an accredited college, Bachelor’s degree a plus
3 or more years of experience in general IT support for 100 or more user company
Intermediate to advanced knowledge of Windows 7, 10 and later versions
Intermediate knowledge of Windows Server 2012 and later versions
Cloud technology experience desired; e.g. Office 365, Microsoft Azure
Competencies for Success
Communication: Effective and concise written communication target to specific audiences; Strong verbal communication and listening skills to assure understanding
Analytical Thinking: Approaches problems logically; Provides meaningful analyses through verbal and written presentations
Organizational Skills and Concern for Order: Keeps accurate records; Provides meaningful data for review
Initiative: Engaged and proactive; Takes appropriate action with minimal oversight
Detail Oriented: Detailed administrative skills for tracking and reporting
Agility and Time Management: Able to respond to changing priorities, demands, procedures and technology; Excellent organizational and time management skills to meet client needs
Work Environment and Physical Demands
The work environment and physical demands are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet to moderate in an office setting.
The employee is frequently required to be in a stationary position and regularly use the computer keyboard and mouse and will view the computer monitor frequently. The employee is occasionally required to stand, walk and reach with hands. The employee is occasionally required to climb or balance, stoop, kneel or crouch. The employee may occasionally lift and/or move up to 20 pounds.
Reasonable accommodations may be made to enable individuals to perform the essential job functions.
Other duties will be assigned as the above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position.
Vibe HCM is an equal opportunity employer.
To apply for this position, please send cover letter along with your resume to firstname.lastname@example.org with the Job Title in the subject line.
About Vibe HCM:
We understand transactions, record keeping and the back-office. But it is about much more than that. It is about culture, connecting people, creating excitement, effective communications, efficiency, job satisfaction, world-class HR service delivery through technology.
Our specialty is creating easy-to-use HR technology that is meant to be used and valued by all employees. We have been doing this for over 20 years. This relentless pursuit has led us to work with some of the most innovative, recognized brands on the planet as we set a new standard in the marketplace for HCM systems.
One Unified Platform That Delivers the Best of Both Worlds – HR Transactions & Compliance AND Strategic Employee Engagement!
Why You Want to Work Here:
Health/Dental/Vision/Basic Life AD&D Benefits
401k Plan Offered
3 weeks starting vacation
Flexible work schedule to meet a strong commitment to good work / life balance