Technical Support Specialist

Department: IT Operations

Location: Elkhart Indiana

Purpose

The Technical Support Specialist functions as first level technical support and general help desk for all technical related issues of employees and clients.

 Essential Duties and Responsibilities

  • Install, configure and maintain employee workstations; Place software into production by loading software into computer; entering necessary commands and establishing connections

  • Function as first level response to all employee and client technical inquires and problems; Perform client troubleshooting activities for problem resolution; Communicate escalated issues to manager

  • Perform upgrades to Vibe HCM workstations as required; Patch all software products used on Vibe HCM workstations

  • Maintain Vibe HCM hardware and software inventory lists

  • Maintain historical records by documenting hardware and software changes and revisions

  • Maintain client confidence and protects operations by keeping information confidential

  • Lead new hire technical orientation activities

  • Participate in annual security reviews and audits

  • Lead or participate in other assigned projects

  • Rotate On-Call duties as assigned

Qualifications

  • Associate’s Degree in Computer Science or related fields for an accredited college, Bachelor’s degree a plus

  • 3 or more years of experience in general IT support for 100 or more user company

  • Intermediate to advanced knowledge of Windows 7, 10 and later versions

  • Intermediate knowledge of Windows Server 2012 and later versions

  • Cloud technology experience desired; e.g. Office 365, Microsoft Azure

Competencies for Success

  • Communication: Effective and concise written communication target to specific audiences; Strong verbal communication and listening skills to assure understanding

  • Analytical Thinking: Approaches problems logically; Provides meaningful analyses through verbal and written presentations

  • Organizational Skills and Concern for Order: Keeps accurate records; Provides meaningful data for review

  • Initiative: Engaged and proactive; Takes appropriate action with minimal oversight

  • Detail Oriented: Detailed administrative skills for tracking and reporting

  • Agility and Time Management: Able to respond to changing priorities, demands, procedures and technology; Excellent organizational and time management skills to meet client needs

 

Work Environment and Physical Demands

The work environment and physical demands are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet to moderate in an office setting.

The employee is frequently required to be in a stationary position and regularly use the computer keyboard and mouse and will view the computer monitor frequently. The employee is occasionally required to stand, walk and reach with hands. The employee is occasionally required to climb or balance, stoop, kneel or crouch. The employee may occasionally lift and/or move up to 20 pounds. 

 Reasonable accommodations may be made to enable individuals to perform the essential job functions.

Other duties will be assigned as the above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position.

Vibe HCM is an equal opportunity employer.

To apply for this position, please send cover letter along with your resume to jobs@vibehcm.com with the Job Title in the subject line.

About Vibe HCM:

We understand transactions, record keeping and the back-office. But it is about much more than that. It is about culture, connecting people, creating excitement, effective communications, efficiency, job satisfaction, world-class HR service delivery through technology.

Our specialty is creating easy-to-use HR technology that is meant to be used and valued by all employees. We have been doing this for over 20 years. This relentless pursuit has led us to work with some of the most innovative, recognized brands on the planet as we set a new standard in the marketplace for HCM systems.

One Unified Platform That Delivers the Best of Both Worlds – HR Transactions & Compliance AND Strategic Employee Engagement!

 

Why You Want to Work Here:

  • Health/Dental/Vision/Basic Life AD&D Benefits

  • 401k Plan Offered

  • 3 weeks starting vacation

  • Flexible work schedule to meet a strong commitment to good work / life balance