Customer Support

Need Help? In conjunction with our Vibe HCM suite of products, we provide industry-leading support services. We strive to achieve a level of support excellence that exceeds our clients’ expectations and sets us apart.

We offer a range of support models to ensure we are effectively addressing each client’s unique needs based on the complexity of their deployment and the scope of their workforce. Our knowledgeable client services team is available to provide you with:

Quick and courteous web, email and telephone support

Personal communications with product experts/product development

Hands-on training/refresher sessions

Enhanced technical support throughout the implementation process

Access to user guides and related reference information

 

Client Relationship

For over 16 years we have been supporting our client’s workforce technology projects. What this has taught us is no two businesses are the same.

To make sure your unique needs are addressed, we assign an experienced Client Success Manager to support you during your implementation and throughout your term with us.

In addition to a dedicated Client Success Manager, we assemble a diverse team of experienced professionals to support you at various stages of your client experience. Whether it is:

  • Experienced business analysts and project managers supporting you during your implementation, OR
  • Our business strategists working with your team post deployment to analyze metrics to optimize adoption and drive ROI.

The result we strive for is always the same: delighted clients and proven business value. 

Nothing makes us happier than hearing the success stories of our clients. After all, that is why we do what we do.